Effective Date: January 1, 2026 Last Updated: January 1, 2026
1. Who We Are
Whitby Garage Door Repair is a local garage door repair and installation service serving Whitby, Ontario and surrounding areas in Durham Region. This Privacy Policy explains how we collect, use, and protect information gathered through our website at whitbygaragedoorrepair.com.
For privacy-related questions, contact us at: (647) 692-8267, info@whitbygaragedoorrepair.ca
2. Information We Collect
Information you provide directly: When you submit a quote request or contact form on our website, we collect your name, phone number, email address, and a description of the service you require. This information is used solely to respond to your inquiry and schedule service.
Information collected automatically: When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device type, pages visited, and the source that referred you to our site (such as a Google search or advertisement). This data is collected through cookies and analytics tools and is used in aggregate to improve our website performance.
3. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and quote inquiries
- Schedule and dispatch technicians to your location
- Send appointment confirmations or follow-up communications related to your service
- Improve our website content and user experience
- Measure the performance of our advertising campaigns
- Comply with legal obligations
We do not use your personal information for automated decision-making or profiling.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. These include:
Essential cookies — Required for the website to function. These cannot be disabled.
Analytics cookies — We use Google Analytics to understand how visitors interact with our website. This data is anonymous and aggregated. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
Advertising cookies — We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. These cookies help us understand which ads led to contact form submissions or phone calls. No personally identifiable information is shared with Google through this process.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of this website.
5. Phone Call Tracking
We may use call tracking technology to measure which advertisements or web pages generate phone inquiries. If you call the number displayed on our website, your call may be routed through a tracking number. The tracking system records the call source (e.g., which page or ad you called from) but does not record the content of your conversation without separate consent.
6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service providers: We use third-party tools such as Google Analytics, Google Ads, and our contact form platform. These providers have their own privacy policies and process data only as necessary to provide their services.
- Legal requirements: We may disclose your information if required by law, court order, or government authority.
- Business transfer: In the event of a sale or transfer of our business, customer information may be transferred as part of that transaction. You will be notified if this occurs.
7. Data Retention
We retain contact form submissions and inquiry records for up to 24 months to allow for follow-up service requests and warranty-related communications. You may request deletion of your data at any time by contacting us directly.
8. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):
- Access — You may request a copy of the personal information we hold about you.
- Correction — You may request that we correct inaccurate or incomplete information.
- Withdrawal of consent — You may withdraw consent for us to use your information at any time, subject to legal or contractual restrictions.
- Complaint — You have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at info@whitbygaragedoorrepair.ca. We will respond within 30 days.
9. Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites such as Google Maps or manufacturer websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
11. Children’s Privacy
Our services are intended for adult homeowners and property managers. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: (647) 692-8267, info@whitbygaragedoorrepair.ca
This policy applies to whitbygaragedoorrepair.com only and does not cover any other websites or offline activities.